Who Controls My Information
The Website is a UK based website provided by Mr.Start and as appropriate its group companies (together “we”, “us” or “our”).
Any information that you provide to us through your use of the Website is controlled by Mr.Start Limited, with registered office at Buckingham House, Myrtle Lane, Billingshurst, West Sussex, RH14 9SG. Mr.Start Limited is a company registered in England and Wales under company number 7729994
If you have any questions about data that we hold about you, you can contact us by:
Address: c/o Customer Services, 40 Rivington Street, London, EC2A 3LX; or
The Information We Collect
We collect and store certain information as a result of your interaction with our Website including:
Information you give us: you may give us information about you by filling in forms, creating an Account, ordering products on the Website or by communicating with us by phone, email or otherwise. This includes information you provide when you search for a product, purchase products, request delivery of a product, participate in any discussion board or other social media function on or linked to our Website, enter a competition, promotion or survey or when you report a problem with our Website or with a product you have purchased. The information you give us may include:
your name, address, e-mail address, phone number;
financial and credit and debit card information;
any products you viewed or searched for;
your purchase/sale history and personal preferences;
a personal description, your clothes size and photographs.
Information we collect: We may automatically collect the following information each time you visit our Website:
Technical Information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, your computer and connection information such as your browser type and version, your operating system and platform.
Information about your visit and traffic pattern: such as the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products you viewed and searched for; page response times, download errors, length of visits to certain pages, page interaction information, basket contents and methods used to browse away from the page and phone numbers used to call our customer service number
We may also collect information from third parties such as business partners, suppliers and subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.
We also collect non-personal information or may anonymise personal information in order to make it non-personal. Non-personal information is information that will not allow a specific individual to be identified. You agree that we may collect, store, transfer and disclose non-personal information for any purpose, for example the use of aggregating transactional information for commercial purposes.
How We Use Information
The information we collect enables us to:
communicate with you;
process orders, deliver products and services, process payments, provide customer service functions and carry out any other obligations arising from any contracts entered into between you and us;
keep our business records;
analyse how you and others use our Website (e.g. by monitoring customer traffic patterns, Website usage and related Website information);
improve and optimise our Website to ensure that the content from our Website is presented in the most effective manner for you and your devices;
understand our customers’ requirements, perform analysis, data management and comparison and obtain your views on our goods, services and websites;
administer our Website including for internal operations, trouble shooting, testing, research, statistical and survey purposes;
develop new functionality;
provided you have opted-in, notify you about offers of products, services or information that might be of particular interest to you;
if you have consented, contact you about surveys and user groups;
offer you the opportunity to take part in competitions and promotions;
detect and investigate fraud and other illegal activities and defend our rights and property;
enforce our legal rights; and
comply with any legal requirements to which we are subject.
We may also combine your information with information lawfully obtained from other third party sources and use it for the above purposes.
Who We Share Information With
We will not sell or rent your personal information to any third party without your express consent unless we are required or permitted to do so by law.
In order to ensure that we offer the best service we can and can carry out the functions more particularly described within the How We Use Information section above, it may be necessary in certain circumstances for us to share the information we collect (which may include personal information) with:
any member of our corporate group (which means our holding company and its subsidiaries);
carefully selected and trusted third parties such as business partners, suppliers and sub-contractors for the provision of the Website and the fulfilment of any contract we enter into with them and you (e.g. fulfilling orders, processing payments, shipping, and carrying out promotional services);
technical and other service providers to assist us in the improvement and optimisation of our Website (e.g. analytics and search engine providers).
Those of our partners who need to access personal information to perform their business services may not use the data for other purposes.
Where your personal data is shared with our payment processors for the purpose of completing an order, your financial details will be entered on a secured page and transferred using SSL, a cryptographic protocol designed to provide communication security over the Internet.
In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. Your information may also be transferred to another company in the event of sale of the whole or part of our business to a third party.
In certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.
Where We Store The Information We Collect And Transfers Outside The European Economic Area (EEA)
The transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
Once we have received your data, we use strict procedures and security features to prevent unauthorised access.
Generally we store your data within the European Economic Area (EEA). However we may need to transfer your personal information outside the EEA to a country which may not have equivalent protections for your data, including for, among other things, the fulfilment of your order, the processing of your payment details, or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
If we transfer data outside of the EEA, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.
When you set up your Account you will be given an opportunity to set your communication preferences. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.
You can click ‘Unsubscribe’ at the bottom of our marketing e-mails to stop receiving them.
Links To Other Sites
In order to purchase items from the Website you need to set up an account with us (your “Account“). You can only have one Account with us.
Please make sure that the details you provide to us in your Account are accurate, complete and up to date. You must alter the personal information within your Account if it becomes inaccurate. This is your responsibility. You are responsible for taking all reasonable steps to safeguard the security of your Account.
You are responsible for all actions taken in the name of your Account. If you believe your Account has been compromised, please contact us at firstname.lastname@example.org as a matter of urgency.
We reserve the right to suspend or terminate your Account immediately if you are in breach of our Terms and Conditions of Use and Sale. You can terminate your Account by writing to us or by contacting our customer services team at email@example.com. We also reserve the right to cancel Accounts that have been dormant for more than twelve (12) months.
Accessing Your Personal Information
You have the right to access your personal information that we hold by signing into your Account and, if necessary, amending or deleting it. Some information, such as your order history, cannot be removed by you.
If you have difficulty accessing or altering the information we hold about you please contact us at firstname.lastname@example.org
Closure Of Accounts
If you close your Account, we will retain your personal information in order to comply with our obligations under applicable laws, collect any amounts owed to us and to assist with any investigations we may need to perform.
We will primarily communicate with you by e-mail. It is your responsibility to ensure you are able to receive e-mails from us. We will also from time to time provide information to you by way of a notice on the Website.
You should send all notices and other communications to us by using the contact details set out in the Who Controls My Information section above.
Any notices sent by e-mail will be deemed to have been received 24 hours after the time sent by the sender. Any notices sent by first class post will be deemed to have been received on the next working day (being a day other than a Saturday, Sunday or public holiday in England). Any notices provided on the Website will be deemed to have been received by you the next time you use the Website.
Trade Marks And Copyright
All content on this site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © Mr.Start Limited or, where applicable, independent content providers and third parties. All rights reserved.
Mr.Start and any other Mr.Start name and/or mark on the Website are trademarks of Mr.Start Limited or its group companies.
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