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WORLDWIDE SHIPPING - FREE UK DELIVERY FOR PURCHASES OVER £100

Returns / Terms Policies


DELIVERY INFORMATION

 

1. SHIPPING METHODS AND COSTS

 

Destination 

Service 

Cost 

Delivery Time 

United Kingdom 

DHL

£5.50 

3-5 working days 

 United Kingdom

 DHL Express

 £7.50

 Next Day

 Central London

(Before 2pm

Monday – Friday)

Courier

£9.50 

Same Day

Economy Worldwide

DHL

£25.00 

3-5 working days 

Rest of the World 

DHL Express

£45.00 

Next Day 

2. DELIVERY

 

The standard delivery time will be between 9am – 5pm and the Express delivery service will be before 12pm the day after purchase, providing order is placed and international deliveries, and between 12pm - 7pm for 'same-day' London delivery.

With a Central London delivery, we will give the courier the recipients contact details they will contact the recipient if he or she is not present.  

 

3. IMPORT DUTY

 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Mr. Start cannot be held accountable for delays in customs clearance.

 

ONLINE RETURN POLICY

 

  1. Unwanted, faulty, and incorrectly supplied goods may be returned for a refund. We offer free returns and exchanges service. Please let us know your intention regarding returns/exchanges within seven days of receiving your order. Please return item(s) in their original condition, unused (with their original packaging) and with all labels and garment tags still attached within 21 days of receiving your order.
  2. Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we will not be able to exchange. You can take the goods out of the packaging to try them, but don't throw it away and please return it with your goods.
  3. Refunds will be made for the original purchase amount against the original form of tender minus the cost of shipping.
  4. If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.
  5. Any free promotional gift issued with an order must also be returned if you are returning the goods.
  6. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
  7. All returns should be sent to: Mr. Start, 40 Rivington Street, London, EC2A 3LX.

If you would like to discuss the return of any item or have any further questions about our returns policy, please contact a member of the Mr. Start team.

 

IN STORE RETURN POLICY

 

If the client is not 100% satisfied with the in store purchase, the client can return the product for an exchange or store credit.

All returns must be within 28 days, providing you have retained proof of purchase.

Thank you!