DELIVERY INFORMATION
1. SHIPPING METHODS AND COSTS
|
Destination |
Service |
Cost |
Delivery Time |
|
United Kingdom |
Royal Mail |
£0.00 |
3-5 working days |
|
United Kingdom |
DHL Express |
£5.50 |
2-3 days |
|
Central London (Order before 2pm Monday – Friday) |
Courier |
£9.50 |
Same Day |
|
EU (CUSTOMS CHARGES WILL NOW APPLY) |
DHL |
£25.00 |
3-5 working days over £500 free |
|
Rest of the World |
DHL Express |
£45.00 |
Next Day over £500 free |
2. DELIVERY
The standard delivery time will be between 9am – 5pm and the Express delivery service will be before 12pm the day after purchase, providing order is placed and international deliveries, and between 12pm - 7pm for 'same-day' London delivery. EU & rest of world, delivery free over £500
With a Central London delivery, we will give the courier the recipients contact details they will contact the recipient if he or she is not present.
3. IMPORT DUTY
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Mr. Start cannot be held accountable for delays in customs clearance.
ONLINE RETURN POLICY
- Unwanted, faulty, and incorrectly supplied goods may be returned for a refund. We offer free returns and exchanges service. Please let us know your intention regarding returns/exchanges within seven days of receiving your order. Please return item(s) in their original condition within 14 days of receiving your order.
- Please ensure you return the goods to us in their original packaging where possible.
- Refunds will be made for the original purchase amount against the original form of tender minus the cost of shipping.
- If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.
- None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
- For returns, contact lizzie@mr-start.com
If you would like to discuss the return of any item or have any further questions about our returns policy, please contact a member of the Mr. Start team lizzie@mr-start.com
IN STORE RETURN POLICY
If the client is not 100% satisfied with the in store purchase, the client can return the product for an exchange or store credit.
All returns must be within 14 days, providing you have retained proof of purchase.
Thank you!